Many companies struggle to understand the need for inclusivity when it comes to clients and customers. Starbucks, though, is one company that continuously shows up for the deaf and hard of hearing.
With sign language cafes and inclusive drive-thru ordering, Starbucks has shown initiative in accessibility. Recently, a deaf customer at a Starbucks had a positive experience at Starbucks drive-through. His video has gone viral.
Read more: 6 sign language cafes to visit around the world
Viral Tik-Tok
A young barista became big news, and not because she was being hailed for making the best cup of java. Instead, her effort to go that extra mile got her recognized. Brianna Roth’s brief exchange with customer Dallin Smuin wasn’t out of the ordinary. Had it been spoken, it would have been forgotten within minutes, but it was special because it was conducted using American Sign Language (ASL).
To read the rest of this article go to Hearing Like Me
